Helping Business's Grow One Lead At A Time

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FAQ

Frequently Asked Questions

01. HOW ARE MORTGAGE LEADS GENERATED?
  • All leads are generated through our vast network of consumer websites, and through our network of authorized affiliates.
  • Affiliate Marketing
  • Search Engines
  • Banner Ads
  • Print Media
  • Fixed Integration
  • CPC Search Campaigns
  • Contextual Marketing
  • Relationship Marketing

All traffic to our website is generated via legitimate and legal marketing methods such as key word search, organic search engine ranking, pay-per-click marketing, opt-in email campaigns, pop-up/pop-under advertisements, links to other loan-related websites, and our affiliate network.

All leads are customer initiated and no leads are ever generated from SPAM or incentivize traffic. This means we do not promise borrowers’ money, a free gift, a free credit report or anything else that might persuade a borrower to apply without actually wanting a loan.

We do not use telemarketing to generate leads. We can offer telemarketing leads if a customer requests them, but we have found that the lead quality is not the same as a legitimate lead generated online from someone searching the net right now for loan information.

02. DO YOU USE BULK E-MAIL OR SPAM?
NO. All leads are customer initiated by prospects on the internet right now searching for your services. We do not use any gimmicks, SPAM or incentives to generate leads. Mortgageleads.com only uses targeted marketing including PPC/CPC and organic SEO to capture interested prospects that are qualified per your requirements and ready to do business. This fact makes a huge difference in your return on investment.

03. WHAT IS INSTANT LEAD DELIVERY?
Instant lead delivery allows leads to be delivered quickly to your e-mail inbox. When a prospective borrower's request for a Free Loan Evaluation becomes eligible for distribution via www.MortgageLeads.com  database, you will receive the borrower’s information as fast as current Internet technology will allow. This will usually be within 5 minutes or less, depending upon Internet traffic, your Internet service provider (ISP), and your e-mail software.

Remember that when you choose to receive instant lead delivery, you will receive your leads at all times of day, 7 days per week unless you modify your leads profile, or de-activate your leads account altogether. If you do not wish to receive leads on certain days, please select the BATCH LEADS option. This option will allow you to select the specific days and times you want to receive leads.

04. WHAT IS BATCH LEAD DELIVERY?
If you wish to receive your leads only one time per day on certain days of the week and/or only at a specific time of day, please select BATCH LEAD DELIVERY.  With batch lead delivery leads are gathered over a period of no more than 24 hours to fill your order. This means that some leads within that particular batch may be hours or minutes old while others may be up to 24 hours old.  For example, if you wish to receive leads only Monday through Thursday, the batch you receive on Monday may contain leads from Monday as well as leads that came in on Saturday and Sunday.

05. WHAT ARE EXCLUSIVE LEADS?
Exclusive leads are sold only to one client – period.

06. CAN I LIMIT THE NUMBER OF LEADS I GET PER DAY?
Yes, you can specify your daily lead flow and set a delivery target for daily/weekly/monthly lead volume. Also, you can work with your Account Manager to increase or decrese lead flow or even pause your account if needed. You can also manipulate the filters to ensure that your overall campaign is a success. We are here to work with you to tailor a unique campaign that drives results!

07. WHAT KIND OF PAYMENT METHODS DO YOU ACCEPT?
We accept the following:
  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Check: Requires 1-3 working days to verify funds.

08. WHAT IS THE MINIMUM AMOUNT TO GET STARTED?
The minimum amount to start receiving leads is 25 leads.

09. WHAT IS YOUR RETURN POLICY?
Replacement requests are subject to verification by MortgageLeads.com, and must be submitted within 4 days of receiving the lead as dated on the lead and in our lead-tracking system.� Our Refund System is automated however; every request for credit is reviewed. If you receive a lead that is eligible for return, please follow the steps below.

Submit all requests for credit by emailing the Lead ID # with a brief explanation to: RETURNS@MORTGAGELEADS.COM.

Valid Lead Return Options:

1. Duplicate Lead from Company
2. Lead criteria does not meet filter requirements
3. ALL phone numbers are invalid
4. Fictitious information

10. WHAT IS A LEAD PROFILE?
You create a lead profile to specify the volume, criteria (filters), delivery method and delivery options for the specific lead you want. You can create as many lead profiles as you want for your different marketing efforts.

11. WHAT LEAD FILTERS DO YOU OFFER?
We offer the following lead filters:

  • Loan-to-Value
  • Credit Rating (Borrower Self-Assessed)
  • Loan Amount
  • Interest Rate (For Rate/Term Refi's ONLY)
  • States
  • Delivery Frequency: Real-time or batched
  • Delivery Format: Text E-mail or Excel E-mail
  • Maximum daily lead quantity
  • Maximum weekly lead quantity


12. DO YOU OFFER CUSTOMER SERVICE?
Yes, we have live customer services representatives available for questions from 9:00 am to 5:00 pm, Monday through Friday, Pacific Standard Time. We also offer e-mail support at support@mortgageleads.com and live online chat support.

13. HOW LONG HAVE YOU BEEN IN BUSINESS?
We opened our doors as a mortgage leads provider 13 years ago in 1998.  Our team of mortgage and real estate professionals, financial planners, insurance agents, e-commerce and search engine optimizations experts have all worked together to bring you MortgageLeads.com. We have extensive experience in mortgage banking and sales lead generation and we are happy to share out experience and industry knowledge with you.

14. WHAT BUSINESS REFERENCES DO YOU HAVE?
We are members of the Better Business Bureau and Dun & Bradstreet. We also are in good standing with PayPal, Visa, Mastercard, American Express.

15. IS THERE ANYTHING ELSE I SHOULD KNOW?
We know from our own experience that the mortgage industry is not easy. Competition is fierce. We know you have many choices for your mortgage leads, and to earn your trust we have to offer a superior lead and exceptional customer service. We want to provide you with a quality lead so you can do what you do best - sell loans to borrowers. Don't hesitate to contact us via e-mail, or telephone us at 888-841-5170.

16. HOW DO I GET STARTED?
Simply set up your account online by clicking the button below. Create your lead profile, fund your account, and start receiving leads.
REGISTER HERE & START CLOSING LOANS !!!